Are your products paraben, sulphate, synthetic fragrance, and phalate free?

Yes! All of our products are made with the highest quality natural ingredients. We pride ourselves in our simple approach to beauty.

Do you test on animals?

Never! All of our products are cruelty-free and vegan.

Where should I store your products?

Since our products are made with natural ingredients, keep all products at room temperature and away from direct sunlight.

What is the shelf life of your products?

If stored properly, the shelf life is between 6-12 months. Each product has its specific shelf life on its label.

Do you ship internationally?

We currently only ship throughout Canada.

The items I ordered don't work for me. Can I return them?

Of course! We want you to be completely satisfied with your Delia Skin Care products. To read more about our Return Policy, click here

Our Store Policies

At Delia Skin Care, we want to give our customers the most enjoyable shopping experience. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

Shipping and Delivery

We currently do not ship outside of Canada. All orders should be received within 5-7 business days.

ORDER ISSUES

If you experience issues with your order, such as damaged products or if you received the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to make things right!

LOST ORDERS

If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number. We are not responsible for lost orders.

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Returns + Exchanges

RETURNS

We want you to love your products! If you are not satisfied with your order, please return it for a full refund within 14 days. Products must be returned in new or gently used condition. 

To process your return, please contact us. Any original shipping charges will not be refunded.

EXCHANGES

Items that have been delivered defective or damaged may be replaced. Please email us at hello@deliaskincare.com with a photo of the product to exchange it for the same item.

If you ordered the wrong item and wish to exchange it for another item, please email us at hello@deliaskincare.com. We will only exchange products that are unopened and sent via tracked shipping. Return mail costs are the responsibility of the buyer.

 

©2019 by Delia Skin Care